Our Return Policy
1. We accept returns for refund or exchange within 30 days of shipment from our facility. Note: Two complimentary returns are allowed per customer, per year. A Return Merchandise Authorization (RMA) number is required for all returns. You may request an RMA by following the steps outline please contact our customer service department
2. Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 30 days.
3. To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order. Please allow two weeks for your refund to be processed.
4. If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at +994507010003. Please retain all packing materials unless instructed otherwise by Avenue Joaillerie . Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. Avenue Joaillerie is not responsible for lost or damaged returned shipments.
1. Non-Refundable Items
2. Engraved jewelry items other than rings may not be returned. All Avenue Joaillerie engraved rings may be returned for credit, however engraving fees are non-refundable. Removal of Avenue Joailleire engraving from any exchanged or resized ring is free with no additional engraving fee.
3. Diamonds purchased as part of our Avenue Joaillerie Diamond Upgrade Program may not be returned for credit, but can be exchanged within 30 days.
4. Special orders are final sale and are not eligible for return or exchange.
5. Shipping fees are non-refundable.
6. Returns without a Avenue Joaillerie Return Merchandise Authorization will be refused upon receipt. Returns with missing paperwork or product will not be processed.
7. Diamond and gemstone eternity rings with a specific number of gemstones per finger size; milgrain or ornate bands; some silver rings; or rings with alternative metals such as Tungsten cannot be resized, so please take care to order the correct ring size at time of purchase. For assistance determining the proper ring size, please contact customer service or use our online ring ring sizer tool.
8. Diamond Buyback Option
We work with Avenue Joaillerie on a buyback program that allows customers to sell a loose diamond or piece of diamond jewelry for a cash offer based on current market value. Avenue Joailleerie considers diamonds that are 0.30-carat and larger (at least one diamond in a piece of jewelry must be that size) and extends a minimum guaranteed cash offer, sight-unseen, that is issued immediately upon receipt and inspection of the diamond. Avenue Joaillerie will provide you a free insured shipping kit to get the diamond to them and requires a GIA report, number, or as much information as possible about the stone.
We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.